The Company and Our Mission:

Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance. 

We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience. 

Don’t think that all this talk about aging keeps us from having a good time. We’re a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you’ll consider joining us.

About the Position:

We’re looking for an outstanding Remote Training Specialist who embraces technology, learning/training, and exceptional consumer experience.

The Remote Training Specialist will be responsible for delivering positive, engaging, and effective learning experiences for new hires and current employees in our remote call center team. They will be responsible for the design, development, and delivery of sales training content through a multi-modal methodology as well as supporting our current salesforce with building depth of knowledge for the various teams within our call center. 

As the Remote Training Specialist, you will:

• Support the company’s values, goals, and objectives by developing a sales training program to enable the call center team to better serve seniors and their caregivers through empathetic, expert guidance.
• Help our team of Family Advisors and Support teams implement process improvements to upgrade the consumer experience and create a stronger company.
• Design, develop, and deliver training through multiple channels, including but not limited to video-based training and virtual instructor-led training courses.
• Develop and maintain a training curriculum for new hire training.
• Provide ongoing training and development for our call center and support teams.
• Create, document, communicate, and maintain all sales center processes and procedures.
• Attend quality calibration sessions to determine additional training opportunities.

Skills & Knowledge:

• Consistently demonstrate company values with teammates.
• Excellent presentation, oral and written communication skills, and problem-solving and interpersonal skills.
• Ability to work with, teach, and communicate successfully with a variety of personalities and learning styles.
• Great attention to detail and organizational skills.
• Ability to multitask and follow through in an efficient, timely manner.
• Self-motivator who achieves results autonomously and via teamwork.
• Intermediate knowledge of Microsoft Office and G-Suite.
• Ability to create and edit video content for training purposes.
• Skills in Instructional Design methodologies and various training delivery systems.
• Understanding of and connection to our company values, goals, and objectives.

Expectations:

• Willingness to adapt and learn within a changing environment.
• Ability to communicate and promote changes effectively.
• Ability to work effectively and efficiently in a remote, fast-paced environment.
• Demonstrated strong analytical and reporting skills.
• Time management skills and ability to prioritize tasks.
• Assist with innovation to help the company become stronger and serve our consumers better.
• Ability to embrace technology, processes, and procedures.
• Currently have reliable in-home internet access (Cable or Fiber connection)

Required Experience:

• Remote Training experience – combination of: eLearning, Instructor-led training, Webinar, Simulation Employee Training and role play
• Instructional design and or experience with authoring tools/Learning Management Systems (LMS).
• Minimum of two (2) years training experience in a Sales-based contact center preferred.

Why Join Us:

• Meaningful mission: helping families in moments that matter
• Remote-first team with smart, supportive colleagues
• High-leverage role in a fast-moving, ambitious engineering org
• Real opportunities to shape our AI direction and technical architecture

What we can offer you: 

• Flexible hours and Paid Time Off policy
• Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance
• 401(k) Employer Match
• Direct relationships with the executive leadership team
• Rapid company growth
• Paid caregiver and volunteer days

Caring LLC is an Equal Opportunity Employer.

Diversity, Equality, and Inclusion at Caring.com
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.