In-Home Care Account Manager 

We are seeking a passionate and results-oriented In-Home Care Account Manager to join our Partner Success team. In this role, you’ll be the strategic point of contact for a portfolio of home care agencies, helping them thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization. You’ll assist with onboarding, coach partners on performance, and work cross-functionally to ensure long-term partner success and retention.

The Company and Our Mission:

Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance. 

We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience. 

Don’t think that all this talk about aging keeps us from having a good time. We’re a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you’ll consider joining us.  

As an IHC Account Manager, you will:

• Drive growth for assigned home care partners by improving referral conversion rates and identifying upsell opportunities.
• Build and nurture strong relationships with agency partners to improve satisfaction, engagement, and retention.
• Assist the onboarding team with a smooth onboarding process for new home care partners and expedite their ability to convert referrals.
• Conduct regular performance reviews with partners to assess success metrics, share best practices, and provide strategic recommendations.
• Promote the adoption and utilization of partner-facing systems.
• Resolve invoice disputes and communicate resolutions in a professional, empathetic manner.
• Collaborate with the home care sales team to address market challenges, incentives, and changes.
• Maintain an accurate database of home care agencies and take corrective actions as necessary.
• Perform other duties as assigned.

Qualifications:

• 3-5+ years of sales/account management/customer service experience.
• Previous experience in the senior care industry or related field is preferred.
• Proven track record of supporting and servicing indirect channel partners across diverse geographic areas.
• Bachelor’s degree preferred.
• Strong problem-solving skills and ability to thrive in a fast-paced, independent environment.
• Proficiency in metrics-driven environments with a focus on delivering results.
• Excellent communication, presentation, customer service, coaching, and training skills.
• Ability to exercise discretion, make independent decisions, and adhere to policies and guidelines.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Google Applications and Mac applications
• Willingness to travel and attend conferences as needed.

Key Performance Indicators (KPIs):

• Sales/revenue growth
• Home care customer attrition/retention rates
• Portfolio-level conversion rates

Additional Information:

• Base salary: $50,000
• On-target earnings: $70,000
• Travel outside of the local market may be required up to 10% of the time.

What we can offer you: 

• Flexible hours and Paid Time Off policy
• Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance
• Fully Remote Work Schedule
• 401(k) Employer Match
• Direct relationships with executive leadership team
• Rapid company growth
• Paid caregiver and volunteer days

Caring LLC is an Equal Opportunity Employer. 

Diversity, Equality, and Inclusion at Caring.com

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.